IIR - About Us - I&I Resolutions - Leaders In Conflict Management and Education

About Us

Our Vision

To be a leading resource for individuals, groups & organizations seeking a more effective way to manage & resolve workplace conflict.

Our Motto

“We care because you matter!”

Our Mission

The mission of I & I Resolutions is to provide the best conflict management strategies & skills to individuals, groups & organizations in the public & private sector. We believe that people have the ability to work collaboratively to resolve conflicts in the workplace and we are committed to empowering organizations and individuals to achieve the best possible outcome for their situation.

Special Offers for First Time Clients

Clients We Have Proudly Served

CAGE CODE: 7HKA9 NAICS CODE: 541611, 541612
PRODUCT & SERVICE CODES: R799, R499

The Principals

Andrew (Andy) Pizzi

Andy Pizzi is a co-partner with I & I Resolutions who has had a varied career in conflict management. He has many years of experience dealing with workplace issues as a union official, management advisor, mediator, facilitator, coach and trainer. Andy will tell you, however, that his experience in conflict resolution came from growing up in an opinionated, strong-willed, and sometimes dysfunctional Italian family.

For the past 20 plus years, Andy has worked with many individuals, groups and organizations, especially in the federal sector, helping them effectively manage and resolve workplace issues. This includes developing with his business partner Thomas an award-winning Facilitation Program for Customs. He is passionate about working collaboratively with others and his professional style is based on his strong belief that through effective communication people can work together to achieve their best goals and results.

Andy has a Bachelor of Arts Degree from the University of Massachusetts-Boston in Political Science and a Master of Science Degree in Organizational Leadership from Norwich University. He is a member of the Alexandria Chamber of Commerce and sits on the Advisory Board for the Federal Dispute Resolution Training. He is also a member of the Association of Conflict Resolution, Virginia Mediation Network & Association for Talent & Development. While proud of these associations, he especially values being a member of the D.C. Blues Society. Andy is the author of “From Compliance to Collaboration”, a “how-to” guide to building better working relationships.

When not working with others, Andy has a love for reading American History, proudly listening to an extreme amount of music, especially blues, jazz & rock & watching film-noir movies, or to quote his nephews, those black & white films.

Connect with Andy

Thomas O'Keefe

Thomas was born in a typical, dysfunctional Irish Catholic family. Needless to say, conflict and conflict resolution was learned very young in Thomas’s life. Thomas’s 35 year career as an uniformed armed law enforcement officer includes being a Correction Officer, Police Officer, Immigration Inspector, Customs Inspector, and finally Customs and Border Protection Officer. Thomas’s avocation was over 30 years as a Union President. Thomas did undergraduate study at Clinton Community College and Plattsburgh State University majoring in criminal justice and psychology.

Using the principals of interest based problem solving, mediation, and the collaborative approach to problem solving, Thomas became a very successful and effective communicator and union president. Throughout his tenure, Thomas maintained 90 – 95% membership in his chapter. Thomas was an effective advocate for 500 uniformed armed and 200 non-uniformed law enforcement officers, representing them in all types of conflicts in all aspects of federal employment. As a practitioner of conflict resolution, Thomas rarely used litigation/grievances to achieve the best outcome for the employees he represented as well as the Agency.

Thomas believes the best practitioners in conflict resolution, mediation, and interest based problem solving are best learned in the trenches, by using all available resources to solve problems before they arise.

To that end, he is very proud of the following accomplishments. Thomas and his business partner Andrew, developed and produced the training program for the SFLERP award winning Custom’s Interest Based and facilitator negotiation and training program. Thomas was selected three times to be on the permanent negotiations team to negotiate three national collective bargaining agreements for over 20,000 – 30,000 employees. Thomas also had the privilege of preparing his own testimony and testifying before Congress three times advocating for better working conditions post September 11, 2001. Thomas became a prominent national player in the National Treasury Employees Union. He is the only Chapter President to receive all three of NTEU’s Prestigious National awards including the Robert Tobias Award for using and embracing collaborative problem solving in the workplace and in life. Thomas is a dynamic speaker with endless stories and energy to help groups address their issues.

Thomas firmly believes that his experience as a practitioner in the trenches actually doing things to solve conflict rather than theoretical, uniquely qualifies him to help your business. Thomas truly walks the walk and truly believes I & I‘s business motto “We care because you matter!”.

Connect with Thomas

Our Capabilities:

I & I Resolutions is a small business that provides conflict management services using a collaborative problem-solving approach to identify and resolve workplace disputes. We started I & I Resolutions from our strong belief and commitment that by working together all of us have the ability to effectively manage and resolve workplace issues. The experience of “being in the trenches” with our clients helps us better identify and understand your issues that gives you the best options towards a satisfactory solution.

From that experience, we have:

Mediated over 350 workplace disputes with a resolution rate of better than 90%;
Facilitated several hundred meetings dealing with such issues as office reorganizations, strategic planning, collaboration initiatives and labor-management contract negotiations;
Developed and administered several conflict resolution programs including an award winning Facilitation program with Customs. and
Designed and provided conflict management training for federal agencies, unions and conflict resolution conferences.

We are Proud Members of...

To accomplish our mission, I & I Resolutions will work with all parties to provide the best resources, training & expertise to help manage and solve their conflict.....