Feelings. Let’s be clear, feelings are very personal and in the mind of the feeler their feelings are correct. No one can ever tell someone how they feel or that their feelings are wrong.
Regardless of what the receiver thinks, he or she cannot tell the sender how they feel. Many times conflict gets caught up in the explosion of feelings. That explosion may actually unearth the true problem from the perspective of that person.
We can’t forget the other party in this conflict. They also have feelings which are personal, near and dear, just important and true to them. Thomas and Andy have a lifetime of experience of dealing with parties who have had these feelings.
That insight and experience, not theory, allows us to gain the trust and confidence of the parties that their truths are heard by all. We are truly committed to the following, if it (your feelings) are important to you, they are important to us.
But know this. While we fully understand and respect the individual’s feelings, we harken back to the immortal words of the rock band, The Eagles, “there are three sides to every story, yours, mine and the cold-hard truth”. While this provides a little humor, we at I & I Resolutions cannot emphasize enough, not every conflict is solvable. However, we can assure you that we will do everything in our ability to make sure you have identified the proper conflict.
Take a few moments to speak with us. It could make a positive difference in your workplace.
(Part 1) What’s the problem? Easy question, or so it seems? Before you go charging your Omaha beach, let’s take a step back and let’s begin a metaphoric pre or post mortem if you will, of common misunderstandings of most practitioners have in ‘what’s the problem”
Conflict is critical in life and most stories, plays and TV shows. How it is developed for media is one thing. How it unfolds in life, uncontrolled, is quite another!
In a land of make believe, we can control & utilize conflict in a variety of ways. In the real world, workplace, it does not work like that. A critical misunderstanding from theorists and non-practitioners is to solve a problem without really understanding with what they are trying to solve.
Let us recap. Already we have defined conflict as real and fictitious and we have spoken conflict that is controlled and that which is not. For example, what would MASH be like without the character of Frank Burns, the antagonis? Or the Big Bang Theory without Sheldon and countless conflict with everyone. Again, this is controlled and done for purpose.
Uncontrolled conflict by its nature, is not as manipulative, but can have the same positive effects if identified properly. Think about it, do we dive into a car repair, medical issue, house repair, without first properly defining what the problem and how much it will it cost. Once you understand the problem and the cost, then you can make an informed decision on how to proceed.
Therefore, before any of us try to resolve any problems, it behooves to properly take the time to identify what the real problem is. In the workplace it could be something as simple as a work procedure, or as complicated as how you act with other employees. Thomas and Andy have done this with numerous individuals and groups and seen it work. They guarantee few things, but as close guarantee as they would, if you utilize their services you will have made a herculean effort and succeed in defining what your problem is.
Stayed tune, more to follow (film at 11).
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