Just came back from Montreal Jazz Festival. Survived heat wave while listening to incredible music with artists from Canada, US, England, Columbia and even Australia. In thinking about our next blog, realized that playing music in a band is a lot like being a team member in your organization.
How, you ask. Well consider you have a diverse group of musicians, and they play different instruments. Yet, their goal is for each of them to contribute to music you will listen to. Now in your organization a diverse group of employees with different skill sets. And you each contribute to what the mission is. Further even when one musician steps out for a solo, it’s done within the context of the whole song. Again, when an individual takes a lead on a presentation or project, it’s done within the context of the whole project.
Also, I think we all agree musicians do not simply come together and make great music immediately. Just taking a wild guess, took many hours of practice. Having to learn each other’s needs & strengths and how to mesh them towards the music. Another guess, that journey had some conflict and they had to work through that also.
Now, in your organization, don’t you need to learn each other’s needs and strengths to reach your objective. And to reach that goal, won’t there be conflict you must deal with and resolve. The answer to both those questions is YES.
So, the next time you are listening to and enjoying music, just think about what it took to make that music and how that is similar to what we all should be should be doing.
At I & I Resolutions, we cannot make you great musicians, however, we can help your organization work together, including helping you resolve those conflicts that can prevent you from accomplishing your goal. So, let's connect and discuss ways we can bring you closer to your objectives.
Until the next time from the table of Thomas and Andy, to quote the Doobie Brothers, “Listen to the Music.” Take care and talk soon.
In 2004, Boston Red Sox Manager Terry Francona told Derek Lowe he would not be in the starting rotation when the playoffs began, despite him starting all year. When asked how he handled that decision, Francona replied, “The reason you build a good working relationship through communication is there are times you are going to have to deliver bad news.”
Think about that situation and apply it your organization. Should not your most important business paradigm be establishing and maintaining good working relationship both with external and internal customers? Yet, in our 60+ year- experience, the one mantra we hear time and again, “we must get the work out.”
Is It important to do one’s job? Of course, it is. The critical question is how does that happen? We don’t know anyone who works in a vacuum, so what we do more often than not requires working with others, including the ability to communicate and even deliver “bad news.” What some call “soft skills”. Well, those soft skills like active listening, asking the right questions, giving feedback, discussing and working through interests are what’s important to working together to resolve issues. The problem, concept is easy to understand, too often difficult to do.
The work you do is important. It’s tough under the best circumstances. In less than ideal situations, think of the barriers you face. So, it seems like a good idea to have those pesky soft skills. In fact, we would argue it’s those “soft” skills that help you get through the hard problems.
At I & I Resolutions our goal is to work with you to develop those skills that allow you focus on your ability to “get the work out.”
(Part 1) What’s the problem? Easy question, or so it seems? Before you go charging your Omaha beach, let’s take a step back and let’s begin a metaphoric pre or post mortem if you will, of common misunderstandings of most practitioners have in ‘what’s the problem”
Conflict is critical in life and most stories, plays and TV shows. How it is developed for media is one thing. How it unfolds in life, uncontrolled, is quite another!
In a land of make believe, we can control & utilize conflict in a variety of ways. In the real world, workplace, it does not work like that. A critical misunderstanding from theorists and non-practitioners is to solve a problem without really understanding with what they are trying to solve.
Let us recap. Already we have defined conflict as real and fictitious and we have spoken conflict that is controlled and that which is not. For example, what would MASH be like without the character of Frank Burns, the antagonis? Or the Big Bang Theory without Sheldon and countless conflict with everyone. Again, this is controlled and done for purpose.
Uncontrolled conflict by its nature, is not as manipulative, but can have the same positive effects if identified properly. Think about it, do we dive into a car repair, medical issue, house repair, without first properly defining what the problem and how much it will it cost. Once you understand the problem and the cost, then you can make an informed decision on how to proceed.
Therefore, before any of us try to resolve any problems, it behooves to properly take the time to identify what the real problem is. In the workplace it could be something as simple as a work procedure, or as complicated as how you act with other employees. Thomas and Andy have done this with numerous individuals and groups and seen it work. They guarantee few things, but as close guarantee as they would, if you utilize their services you will have made a herculean effort and succeed in defining what your problem is.
Stayed tune, more to follow (film at 11).
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