As children we resolved our dispute using the weapons of words because size was so disparate. Words are powerful and they are the essence of mediation. We need to convey our thoughts and feelings through the words we communicate including validating those thoughts & feelings. Also, one of the great compliments we constantly hear about mediation is that may be the first and only opportunity to convey your thoughts and feelings in a safe place.
One of the best descriptions we have heard about mediation is that it is a facilitated discussion where all of the parties in the dispute can speak their thoughts/feelings and listen to the thoughts/feelings of others.
With the assistance of an impartial third party, we can do what we did as children growing up, use discussion and talk to each other instead of past each other. This usually leads to more durable resolutions (again see how important defining the problem). Also, even if the parties do not resolve the conflict mediation, they are miles ahead of where they were in understanding the conflict and each other.
Thomas and Andy feel uniquely qualified as mediators and conversationalists to help you by actively listening to your issues and concerns and asking the right questions to draw out the true conflict.
Be sure to look next week as we address the topic of people’s feelings.
Get Social With IIR