(Part 1) What’s the problem? Easy question, or so it seems? Before you go charging your Omaha beach, let’s take a step back and let’s begin a metaphoric pre or post mortem if you will, of common misunderstandings of most practitioners have in ‘what’s the problem”
Conflict is critical in life and most stories, plays and TV shows. How it is developed for media is one thing. How it unfolds in life, uncontrolled, is quite another!
In a land of make believe, we can control & utilize conflict in a variety of ways. In the real world, workplace, it does not work like that. A critical misunderstanding from theorists and non-practitioners is to solve a problem without really understanding with what they are trying to solve.
Let us recap. Already we have defined conflict as real and fictitious and we have spoken conflict that is controlled and that which is not. For example, what would MASH be like without the character of Frank Burns, the antagonis? Or the Big Bang Theory without Sheldon and countless conflict with everyone. Again, this is controlled and done for purpose.
Uncontrolled conflict by its nature, is not as manipulative, but can have the same positive effects if identified properly. Think about it, do we dive into a car repair, medical issue, house repair, without first properly defining what the problem and how much it will it cost. Once you understand the problem and the cost, then you can make an informed decision on how to proceed.
Therefore, before any of us try to resolve any problems, it behooves to properly take the time to identify what the real problem is. In the workplace it could be something as simple as a work procedure, or as complicated as how you act with other employees. Thomas and Andy have done this with numerous individuals and groups and seen it work. They guarantee few things, but as close guarantee as they would, if you utilize their services you will have made a herculean effort and succeed in defining what your problem is.
Stayed tune, more to follow (film at 11).
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